FAQs

Q?What is the success rate of data recovery?

In most cases we will recover at least some data. Rest assured, you will be advised on the recovery cost and the amount of data we can recover before we proceed.

Q?Is there anything I can do to recover my data?

The most important thing to do is to switch OFF your computer or device and do not try to recover anything. This will only damage your disc and reduce your chances of success in us recovering any data. Don’t try putting the device into the freezer or other options advised on the internet, they reduce your chance of getting anything back. Please let us know what you have tried, if anything, so that we can help you get back your precious data.

Q?What is the data recovery confidentiality policy?

We agree to keep your data secure, private and confidential at all times. All data you have on a hard drive, RAID array, flash drive, memory card or mobile phone will remain private and confidential. Your data is for your eyes only. We will need to test some of your data to check if certain files work. Any backup copy of data we recover for you will be erased within 7 days (or may be kept longer if needed).

We do work for banks, government departments, medical research organizations, universities, lawyers and individuals than need to know their data will remain private, we promise this for all jobs we do. Many of our clients have music, movies, pornography, personal photos & videos, financial records and research data they do not want getting into somebody else’s hands. Our job is to recover your data and return it to you, that’s all. We respect your privacy and it’s our job to protect it.

By law if any child pornography is found, this will need to be reported to the Australian Federal Police. Any other data you have on your hard drive is for you to know, we do not disclose any other information to anybody unless it is requested under a court order or similar request for law enforcement.

Q?Do you recover laptop hard drives?

Yes! We can help recover your data from your laptop or tablet.

Q?Can you recover data if I’ve had a virus attack?

Yes in 99% of all cases we have recovered data from virus attacks.

Q?Where does spyware and potentially unwanted programs (PUPS) come from?

Unwanted software can be installed by websites, downloaded programs, or a program you might install from a CD, DVD, external hard disk, or other removable media. Spyware is most commonly installed through free software, such as file sharing, screen savers, or search toolbars.

Some spyware can be installed from a website through an embedded script, or program in a webpage. Some unwanted software requires your help to install through web pop-ups or free software that require you to accept a downloadable file. However, if you keep Windows up to date and don’t reduce your security settings, you can minimize the chances of a spyware infection.

Q?What is spyware?

Spyware is software that can install itself or run on your computer without providing you with adequate notice, consent, or control. Spyware might not display symptoms after it infects your computer, but many types of malicious software or unwanted programs can affect how your computer runs. Spyware can, for example, monitor your online behavior or collect information about you (including personally identifiable or other sensitive information), change settings on your computer, or cause your computer to run slowly.

Q?How can I tell if I have spyware or unwanted software on my computer?

You probably have some form of spyware on your computer if:

You notice new toolbars, links, or favorites that you did not intentionally add to your web browser.
Your default home page, mouse pointer, or search program changes.
You type the address for a specific website (for example, a search engine), but are taken to another website without notice.
You see pop-up ads, even if you’re not on the Internet.
Your computer suddenly begins to start or run slowly.
There might be spyware on your computer even if you don’t see any symptoms. This type of software can collect information about you and your computer without your knowledge or consent.